Administration/TOP Management

Concierge Service Manager

Dubai
Work Type: Full Time

About INOI

INOI is a European electronics brand. The company specializes in the development and production of modern mobile devices, offering a wide range of innovative smartphones and tablets on Android, functional feature phones, and devices that seamlessly blend advanced technology with stylish design. In addition to hardware, INOI develops software and digital content to significantly enhance the user experience.

Pricing Positioning: INOI offers products in the affordable and mid-range segments, ensuring high quality at a reasonable price.

Quality: We strictly control all stages of production to guarantee the high quality of our devices. We use advanced technologies and innovations to meet and exceed our customers' expectations.

Benefits of Cooperation and Professional Team: With 30 years of market experience, we understand the needs of both distributors and end customers, offering favorable conditions and comprehensive support, making cooperation with us easy and professional.

Headquarters:
- Operations: Dubai, UAE
- Design and Marketing: Nice, France

INOI believes in the transformative power of innovation and technology, constantly striving to provide its customers with the best products and exceptional user experience.

History and Achievements:

INOI was founded in 2016 by Estonian businessman Vassili Sibirtsev and Finnish entrepreneur Victor Dmitrienko. Starting its operations in the CIS markets, the company successfully sold over 10 million devices.

In 2023, Debbie Zheng and Dr. Florian Seiche joined the Board of Directors, marking an important step in strengthening the leadership team. By the end of that year, INOI's products were introduced in Vietnam, MENA, and Switzerland.

In 2024, the company continued its expansion into the GCC, African, and Latin American markets, further broadening its global presence and strengthening its position on the international stage.

We believe in the transformative power of innovation and technology, constantly striving to deliver superior products and exceptional user experiences to our customers.

Job Overview:

We are seeking a highly organized and proactive Concierge Service Manager to oversee and coordinate a wide range of services including hotel bookings, travel arrangements, exhibitions, car rentals, and more. This role involves ensuring top-tier service delivery to clients by securing the best deals, handling requests efficiently, and providing personalized recommendations, all while maintaining 24/7 availability.

 

Key Responsibilities:

  • Manage and coordinate hotel, travel, exhibition, and car booking services for clients.
  • Stay informed about the best hotels, restaurants, and transportation options worldwide, ensuring clients experience exceptional service.
  • Communicate effectively with clients, partners, and vendors to understand needs, preferences, and deliver personalized services.
  • Negotiate with vendors to obtain discounts, bonuses, and the best deals on behalf of clients.
  • Quickly respond to client requests and handle unforeseen situations with creativity and problem-solving skills.
  • Ensure precision in all bookings and event planning to avoid errors and enhance customer satisfaction.
  • Provide 24/7 support to clients, ensuring continuous availability for urgent requests and emergencies.

 

Requirements:

  • Proven experience in a concierge, hospitality, or travel-related role.
  • Extensive knowledge of global hotels, restaurants, transportation services, and cultural differences.
  • Familiarity with hotel and travel booking systems.
  • Exceptional organizational skills and attention to detail.
  • Strong problem-solving abilities, able to work under pressure and multitask effectively.
  • Excellent communication and negotiation skills, with a client-centric approach.
  • Ability to work in a 24/7 environment, ensuring constant availability.

 

Preferred Skills:

  • Multilingual capabilities are a plus.
  • Experience in working with high-end or luxury clientele is preferred.

 

We Offer:

  • Competitive salary and bonuses.
  • Opportunities for professional growth and development.
  • Friendly and professional team.
  • Social package and additional benefits.


Office Address:

Our office is near Deira City Centre Metro Station, Dubai, UAE



INOI is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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