INOI is an international technology company founded by European telecom experts in 2016, with headquarters in Dubai. It specializes in developing modern mobile devices and offers a wide array of the latest smartphones, functional feature phones, and innovative tablets that incorporate advanced technology and stylish design protected by international and US legislation.
Our products are designed to simplify everyday life, providing users not only with communication tools but also with status accessories that enhance their individuality. We strive to create a unique user experience by offering intuitive and easy-to-use products, allowing customers to effortlessly engage with our ecosystem of devices and services.
INOI recognizes the importance of innovation and aims to be at the forefront of technological progress, offering solutions that anticipate and meet the needs of our customers worldwide.
Responsibilities:
- Manage a portfolio of key accounts , serving as the primary point of contact for customers
- Build and maintain strong relationships with key stakeholders, including decision-makers, influencers, and end-users
- Develop a deep understanding of customers' needs, business objectives, and pain points, and proactively identify opportunities for upselling and cross-selling
- Work closely with the sales team to ensure timely and accurate delivery of proposals, contracts, and other documents
- Provide exceptional customer service and support, addressing any issues or concerns in a timely and professional manner
- Monitor customer satisfaction, track account performance, and develop strategies to improve customer retention and loyalty
- Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure seamless delivery of products and services
- Stay up-to-date on industry trends, competitive landscape, and emerging technologies, and share insights with customers and internal stakeholders
Qualifications:
- Bachelor's degree in Business, Marketing, or related field
- 5+ years of experience in account management or sales in the telecom industry
- Experience in West and East Africa markets
- Proven track record of achieving revenue targets, managing customer relationships, and driving customer satisfaction
- Excellent communication, interpersonal, and presentation skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software